Refund policy

Refund Policy

30-Day Return Policy You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at encantos@encantoss.es. Please note that returns must be sent to: Avenida Manuel de Falla 55, 26007, Logroño, Spain. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return enquiries, contact us at encantos@encantoss.es.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions about a specific item, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period Without prejudice to the above, as a consumer you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be in the same condition as received — unworn, with tags and in its original packaging — and you will need your receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at encantos@encantoss.es.